Refund policy
Return & Refund Policy
At TOASTY FUZZ , your happiness matters the most to us! For us, if our customers feel sad about our products, we will also deeply feel sorrow along with you. We want to do our best to make things right and thank you for giving us the chance to fix the issue!
Every order is prepared with care, but we understand that occasionally some products may arrive damaged, defective, or not quite as it should be.
If there is a quality issue with your order, through online or on site at conventions, don't worry! Please reach out to us and we'll take care of you!
Damaged, Defective, or Incorrect Items
If your item arrives:
- damaged
- defective or non-functional
- with a noticeable quality issue
- or different from what you ordered
please email us at shop@toastyfuzz.com within 14 days of receiving your order.
Simply include:
- your order number
- a brief description of the issue
- one or more clear photos showing the problem
Once we confirm the issue, we will immediately arrange a replacement for you at no additional cost.
You will not need to send the damaged or defective item back to us.
If a replacement is unavailable, we will work with you on an appropriate alternative, including a refund when necessary.
TOASTY FUZZ is a small independently operated brand, so there may occasionally be slight variations between individual products. However, if something clearly isn't right, we want to know about it and make sure you're taken care of.
We aim to respond to product issue requests within 5 business days.
Final Sale
For products that arrive correctly and without defects or damage, all sales are final.
At this time, TOASTY FUZZ is unable to accept returns, refunds, or exchanges for reasons such as:
- change of mind
- ordering the wrong size, color, or style
- personal preference
- no longer wanting the item after purchase
We encourage you to review product descriptions, measurements, sizing information, and photos carefully before placing your order. If you're unsure about something before purchasing, you're always welcome to contact us at shop@toastyfuzz.com.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders may be canceled within 15 minutes of purchase, as long as fulfillment has not already begun.
Because we try to prepare orders promptly, we cannot guarantee that cancellation requests received after this window can be accommodated.
Refunds
If we determine that a refund is the best solution for a damaged, defective, incorrect, or otherwise eligible item, the refund will be issued to your original payment method.
After the refund is approved, please allow up to 10 business days for it to appear in your account. Processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at shop@toastyfuzz.com and we'll be happy to look into it.
Questions?
If anything about your order doesn't seem right, please don't hesitate to reach out.
Thanks again for your patience!